Technical IT-Support Engineer / DSS Support Specialist

Вакансия № 9474405 от компании ООО Хеммерсбах РУС на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 9474405 добавлено в базу данных: Воскресенье, 16 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Статистика предложения работы № 9474405:

Прочитано соискателями - 164 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "ООО Хеммерсбах РУС":

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☑ Подробности о вакантном месте:

We are a global IT service provider. With over 4,000 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

As a member of the On Site Service (OSS) team associate will provides quality support with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers through telephone support (help desk) and field support (service requests and on site problem resolution). Works in a team environment to resolve customer problems and supports other members of the Desktop Services department in providing customer support. Provide hands-on support to other IT teams including but not limited to Network Services, Business Applications, and other IT teams.

Minimum of 2 years’ technical experience in providing Field Support which includes:

PC hardware repair (Dell/HP)
Windows system and OS X support
Software installation/troubleshooting
Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
Networking
Asset tracking and Tech Refresh
Stock room management
Basic support in Video conferencing equipment
Experience in working with third party client managed mobile applications
Experience in Mobile Device Management and Mobile Application Management. ( iPhone and Android )
Hands on Experience in server side maintenance like upgrading and patching activities
Knowledge over MS Access, ServiceNow, SQL Server
Experience in working on Intune and Blackberry UEM

DUTIES AND RESPONSIBILITIES:

1. Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.

2. Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.

3. Develops and provides technical coaching and mentoring to other desktop services staff and company associates.

4. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed.

5. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction.

6. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.

7. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.

8. Demonstrate initiative and act independently to resolve problems.

9. Participate as a member of the rotating IT on-call team that provides 24-hours support to internal customers, not all sites require on-call participation.

10. Participate in team projects as requested.

REQUIREMENTS:

Technical degree with 3 years of technical experience; or high school diploma/GED with 2 years of technical experience.
Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment.
Must possess established customer service skills through 2 years of professional customer service experience.
Technical Certification in the similar feild will be an added advantage
Ability to manage multiple priorities and follow through on projects to completion.
Ability to work with customers and achieve successful outcomes in handling difficult situations.
Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail.
Capability to work effectively as a team member, as well as independently on multiple projects.

WHAT WE OFFER

A secure job in an exponentially growing international company.
Strong team spirit and a great working atmosphere in a friendly team.
Direct and open communication.
Excellent opportunities for professional and personal development from training on time management, leadership.
Several local and international events, team building.
A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation defencing one of the most endangered species on this planet (rhino-force.org); Hemmersbach Kid’s Family programme have currently taken responsibility over three children's homes with our pilot project in Poland and helped up to 500 homeless children in South Indian Kerala.