Site IT Support Engineer

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Москва, Марьина Роща, Савеловская, улица Двинцев, 12к1Б.

☑ Актуальность объявления:

Это объявление № 14573047 добавлено в базу данных: Воскресенье, 9 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Репутация компании "ООО АЙКЬЮВИА СОЛЮШНС":

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☑ Подробности о вакантном месте:

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Purpose: provide hands-on support to local end-users, to restore service, identify and correct core problem

Tasks:

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
• Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
• Provide assistance in the areas of Site Support and project specific assignments
• Participate on global and regional projects
• Maintain proper asset management according to IQVIA standard in global IT Asset Management tools/systems
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications
• Perform daily monitoring of systems and troubleshooting

Requirements:

• Bachelor’s Degree in Computer Science or related field
• 1+ year experience of IT support within international company
• ITIL3 Foundation certification would be a plus
• Exposure to Macs, iPhones, Android devices and ServiceNow a plus
• Knowledge of PC software (Microsoft operating systems and applications suites, email systems, etc.), workstation and networking technologies
• Excellent verbal and written communication skills in Russian and English
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Strong analytical and trouble shooting skills

AWARDS – IQVIA is an exciting place to be right now:

• IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
• Recognised by ScripAwards18 as Best Contract Research Organisation
• Elected as one of the 2019 FORTUNE "World's Most Admired Companies®". IQVIA received the distinction in FORTUNE’s Healthcare: Pharmacy and Other Services category with high marks in quality of management, effectiveness in conducting business globally, wise use of corporate assets, and value as a long-term investment.

Why to join IQVIA

With IQVIA, you’ll have access to one of the world’s highest-regarded service organizations in the Life Science Sector, providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects for Pharma Companies, Biotech & Medical Device Companies.

Our connections to the whole Health Care Ecosystem can lead you to innovative research pursuits you’ll be proud to help advance.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Медицина, фармацевтика, аптеки; Услуги для бизнеса; .

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