Payment Operations Specialist (to Cyprus)

Вакансия № 22520802 от компании Exness на Электронной Службе Занятости Населения Москвы.

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☑ Основной блок:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 22520802 добавлено в базу данных: Воскресенье, 9 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Статистика предложения работы № 22520802:

Прочитано соискателями - 167 раз(а);
Отправлено откликов - 0 раз(а);

☑ Репутация компании "Exness":

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☑ Подробности о вакантном месте:

Exness Group was founded in 2008 and is a dynamic, fast-moving organization that specializes in providing services for trading in the financial markets. We are rapidly expanding, now within the top 5 globally and offering an ability to trade with more than 120 financial instruments.

Our key values that underpin our ideology are:

Ethics & integrity: This is a simple, but powerful idea that underpins and drives everything we do. It is the belief that through fair pricing & execution practices, clients, partners, and Exness could all be successful.

Smart scientific approach: In order to support our fair pricing and execution practices, we have created our own scientific and algorithmic-led product development approach.

We are currently looking for a Payment Operations Specialist who will be responsible for clients' unprocessed / pending deposits and withdrawals requests. The successful candidate will be focusing on analyzing and preventing potential abuse/fraud cases in the payments ecosystem. The working schedule includes morning, evening, and occasional night shifts depending on the schedule, weekend shifts on rotation, and public holidays.

You will be responsible for:

Processing withdrawals (pending);
Assisting in financial transactions of customer deposits and withdrawals;
Identifying and resolving issues related to transaction processing by conducting analysis and following troubleshooting procedures;
Being the point of contact for existing Payment Service Providers (PSPs) and communicating with them on any required channels: phone, email, chat;
Taking relevant action in case of PSP downtime or non-scheduled emergency maintenance;
Assisting PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side;
Analyzing data to find irregular client activity patterns and abnormal behavior;
Collating information to identify potential system faults and prevent abuse issues;
Working with relevant Dept to follow up and close cases;

We are looking for someone that has:

Minimum 3 years experience in Payments within Financial Services, Online Trading, or Crypto;
Analytical skills and attention to detail;
Proficiency in English and their native language (oral and written). Japanese will be considered an advantage;
Excellent communication and people skills;
Good organizational and administrative abilities,
Problem-solving skills;
Excel/Google sheets and docs;
Ability to take initiative;
Team player approach;
A pleasant personality with a dynamic professional attitude;
A passion to learn and develop;

We Offer:

Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment;
Relocation package for the family and visa support;
Competitive salary based on the candidate's expectations and internal benchmark;
New branded corporate Mini Cooper Countryman S for the relocated employee;
Medical insurance coverage for employees and family members, a company fitness center for employees and their spouses;
Kindergarten/school compensation program;
Company’s contribution to training & development;
Outstanding office view.

Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to the high volume of applicants, we are able to contact only shortlisted candidates at this point in time.