Customer Support Agent (night shifts)

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 22929327 добавлено в базу данных: Воскресенье, 26 января 2025 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 17 марта 2025 года.

☑ Репутация компании "Яндекс.Практикум":

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☑ Подробности о вакантном месте:

Practicum by Yandex is an online educational platform. We help people who want to change their lives to jumpstart new careers in tech. Our team includes dozens of specialists from various fields, all working together to produce quality educational content. Practicum courses incorporate professional knowledge that you won't find in any textbook, and finally bridges the gap between short-term MOOCs and full-time bootcamps.

We offer intensive online courses in data analytics, data science and web development. We believe that with dedication, perseverance, and support, anyone can master the skills required to enter these fields, and we're here to make it happen.

We are looking to hire a customer support agent to help students from our international cohorts (mainly from the USA) throughout the learning process, answering their questions, relieving their doubts, and solving technical issues. You will start working at 10 PM Moscow time

As a customer support agent you will:

• Help students by answering their questions in chat rooms and social networks;
• Accompany the learning process, communicate with the student guidance team;
• Work with a large amount of information and structure it accordingly.

What are the job requirements?

• Advanced level of English;
• To be customer oriented, enjoy helping people and be able to multitask;
• Be able to work full-time night shifts.

You are an exceptional candidate for this role if you also have:

• A general understanding of the IT industry and programming languages such as HTML, CSS, JavaScript, Python;
• Work experience in a help desk, call center, and / or professions related to customer service.

What can you offer?

• Remote, full-time work (2/2 from 22-00 to 10-00 Moscow time);
• Cross-cultural work experience;
• The opportunity to help hundreds of people accomplish their learning goals;
• The opportunity to grow professionally and take on new career endeavors;
• The opportunity to be a part of a young international professional team.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .

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