Customer Support Agent

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: сменный график.

Зарплата: от 50000 до 60000 руб..

Место работы (точный адрес): Россия, Москва, Автозаводская, улица Ленинская Слобода, 19.

☑ Актуальность объявления:

Это объявление № 6986785 добавлено в базу данных: Среда, 5 марта 2025 года.

Дата его обновления на этом интернет-ресурсе: Воскресенье, 16 марта 2025 года.

☑ Репутация компании "ФБ Медиа Солюшнс":

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☑ Подробности о вакантном месте:

FlippingBook is a software company with a team of about 50 dedicated professionals. With our software, our clients can convert PDF-files into online publications book with a realistic page flipping effect: https://flippingbook.com
We don't have any bureaucracy, no hierarchy of managers and no corporate problems and politics. What we do have, is our own market niche, stable income (we've been on the market for almost 15 years) and good reputation.

We are looking for a Customer support agent to help our existing and upcoming clients with any questions and problems: technical, functional and account&billing related.

Excellent and quick English writing is a must, and you will have to speak on the phone with native speakers too.

Your typical day includes:

• Answering our customers’ questions quickly, positively and correctly; using email, phone and chat to explain.

• Providing product information and pricing information to potential new clients.

• Solving standard (technical) problems.

• Answering questions from more experienced FlippingBook customers on how to use (advanced) features.

• Diving deeper into more difficult technical issues - starting solo by trying, testing and checking yourself, and in collaboration with more seasoned teammates when you get stuck.

• Spotting users’ feedback about the product and our support resources, and sharing it with the rest of the company.

This job might be for you if:

• You speak English fluently. 99% of all client contacts is done in English.
• People like you because you are a polite, patient and empathetic listener.
• You have decent computer and internet skills, the kind of person that friends and relatives ask for help when something is wrong with their PC or phone. This is a rather technical job!
• You love to help others, putting in the extra effort until you’re confident you’ve helped them solve their problem.
• You are a logical thinker, and try different approaches to solving the problems you encounter in everyday life.
• You can express yourself clearly and concisely, and adjust your tone to your conversation partner.

Previous experience is not strictly required, but you will have to impress us with your skills and attitude.

Our support team works from 08:00 - 06:00 with the busiest hours being 16:00-01:00. We are primarily looking at the time from 16:00 - 01:00 but there is some flexibility.

About our company and team:

Our support team consists of 8 people - First line support (daytime and nighttime), and Second line support and Customer Success Management for more complex cases. We also work closely with our colleagues from sales, helping and covering each other. Most of our clients contact us through chat or email. We use Drift, Zendesk, Google Docs and Jira to deal with our daily stream of questions, (any experience with those is a plus).

We support two different products: FlippingBook Online (a web-based conversion service for FlippingBooks) and FlippingBook Publisher (desktop software for more demanding users). Both products are constantly improved based on user feedback that we gather, and our own ideas. You'll have to keep up with a fair amount of changes.

We have a friendly team, with an open atmosphere and we like to have a bit of fun after work and sometimes during work. But we all understand that the real fun is in helping out our clients.If you think that you can do that better than you see in 95% of the companies that you deal with (Europeans and Americans expect a lot from Customer Service!), then get in touch!

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .

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