Customer service Manager for Zara.com

☑ Основной блок:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 9045193 добавлено в базу данных: Вторник, 25 февраля 2025 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 18 марта 2025 года.

☑ Репутация компании "Zara":

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☑ Подробности о вакантном месте:

We are looking for a profile to provide solutions for customer incidences including the decision making for each market. The responsibilities are as follows:

• Creative thinking, proposal of ideas to improve customer service standards and policies
• Design and enhancement of customer communication guidelines
• Investigation and resolution of customer inquiries and incidences.
• Detection of trends, reporting and interaction with involved areas for solution of errors
• Organization of special events like country launches, sales, special promotions, etc.
• Management and quality control of the first level call centre representatives.
• Regular meetings with the call сenter
• Organization of Call centre representative trainings
• Update and improvement of customer oriented procedures
• Analyze statistics and compile accurate reports
• Interaction with stores regarding the management of online orders, inventories, etc.
• Usage of different management programs, for example CRM.
• Providing support and monitoring all the customer service channels.

Requirements:

• Proven working experience as a customer service manager or experience as a client service representative , retail manager, E-commerce
• Proven working experience in providing customer service support
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Team player and enjoy working with/in a team.
• Extremely organized.
• Knowledge about internet and E-commerce /Social Media
• Customer oriented.
• High education
• Proficient use in MS Office/Excel and quick comprehension of new programs.
• Based in the Corporate office Moscow and availability to travel and work full time
• English upper-intermediate/ fluent level

We are looking for people who are strongly customer oriented, dynamic, positive, flexible and team workers:

• Good Communication Skills
• Good listening skills, to understand our customer?s needs;
• Problem-solving skills
• Organizational and planning skills
• Motivational skills
• Ability to react to unforeseen events and difficulties

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Розничная торговля; Товары народного потребления (непищевые); .

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